95 TIP: Billionaire Tony Hsieh on Delivering Happiness at Zappos

In this episode, Preston and Stig read billionaire Tony Hsieh’s book, Delivering Happiness. Tony’s book is all about teaching the reader how to look at corporate culture and long term competitive advantages. He views his corporate culture as the most important aspect of his company’s success at Zappos. In 2009, Tony sold Zappos to Amazon for over a billion dollars.

IN THIS EPISODE, YOU’LL LEARN:
– How to make your corporate culture your competitive advantage
– Why your organization should write a culture book
– How to make customer service your corporate vision and strategy
– How a CEO can fire his board of directors
– The 4 factors to sustainable happiness

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